Troubleshooting

Problem: I think I have a problem.

Solution: Clean all of your cartridges. No, really. I’ve spent countless hours tracking down “bugs”, just to find out the cart was gunky.

Problem: The Retrode is not recognized correctly.

Solution: Please report to support@retrode.org. Make sure to include the following information:

• Windows users: How does the Retrode show up in the device manager? There should be two USB HID Keyboards and one USB Mass Storage device.
• Linux users: Please include a lsusb dump.

Problem: My game doesn’t work.

Solution: A good cleaning job can work wonders. Try a cotton swab and some pure alcohol (methanol, ethanol, isopropanol. NO aceton or other aggressive stuff!!!) to remove gunk from the cartridge contacts. This will most likely help in cases where the presence of a game gets recognized but the checksum test fails, or the filename looks fishy.
If the problem persists, please report to support@retrode.org. Make sure to include the following information:

• Title of game
• System (*SNES/*Genesis)
• Region of Game
• Video standard of game (PAL/NTSC)
• Does the ROM part work? If so, does the SRAM work (if available)?
• Do you get a filename with a reasonable title and size (file size in megabytes = ROM size in megabits / 8)?
• Are there any error messages from your OS or emulator?
• What other games are working fine?
• etc.